Return & Refund Policy
Fair support ★ Clear steps
A straightforward process for eligible returns and refunds.
Please contact customer support before sending any item. Unauthorized returns or packages sent to our registered business address may not be accepted.
30-Day Window
Request an eligible return within 30 days
Approval Required
Contact support before shipping anything
Original Payment
Approved refunds return to the original method
Return Eligibility
You may request a return within 30 days after confirmed delivery. To be eligible, an item generally must be unused, unworn, unwashed, complete, and in its original packaging with accessories, instructions, labels, and proof of purchase.
Non-Returnable Items
Unless defective or required by law, returns may be refused for personalized items, final-sale items, gift cards, opened hygiene-sensitive products, products showing misuse or wear, incomplete items, and products damaged after delivery.
How to Request a Return
- Email service@valdermere.com with your order number and reason for return.
- Provide photographs when the item is damaged, defective, incomplete, or incorrect.
- Wait for written approval and return instructions.
- Package the approved item securely and use a trackable shipping service.
Return Shipping
For preference-based returns, the customer is generally responsible for return shipping and any related charges. If we confirm that an item was damaged, defective, or incorrect when delivered, we will provide an appropriate resolution and instructions.
Inspection and Refunds
Returned items are inspected after arrival. If approved, a refund is issued to the original payment method. Original shipping charges are generally non-refundable unless required by law or the return resulted from our confirmed error.
Refund Timing
Processing begins after inspection. Banks and payment providers may take additional business days to display the refund. We cannot control their posting times.
Damaged, Incorrect or Missing Items
Contact us promptly after delivery with clear photos of the item, packaging, and shipping label. Keep all packaging until the review is complete. Available remedies may include replacement, missing-part shipment, partial refund, or full refund as appropriate.
Cancellations and Exchanges
Cancellation requests are not guaranteed once processing begins. We do not guarantee direct exchanges; when unavailable, an approved return and a new order may be required.