Frequently Asked Questions

Select the product and available options, add it to your cart, and follow checkout instructions. Review your shipping address, items, quantity, and payment details before submitting the order.

Yes. A confirmation is normally sent to the email address entered at checkout. Please check spam or promotions folders if it does not appear in your inbox.

Contact us as soon as possible. We will try to help, but changes and cancellations are not guaranteed once processing or shipment has begun.

Most orders are prepared within 1–3 business days, excluding weekends, holidays, unusually high-volume periods, and orders requiring additional verification.

When tracking becomes available, it is sent to the checkout email address. Carrier scans can take 24–72 hours to update after dispatch.

Items may ship separately due to size, availability, or fulfillment location. Separate tracking information may be provided.

Available payment methods are displayed at checkout and may vary by country, currency, device, and payment provider.

Checkout is processed through supported payment providers using security controls designed to protect payment data. Valdermere™ does not receive your complete card number from the payment processor.

Email service@valdermere.com promptly with your order number and clear photographs of the item, packaging, and shipping label so we can review the issue.

Eligible items may be returned within 30 days of delivery after approval. Items generally must be unused, complete, and in original packaging. Restrictions apply to opened hygiene-sensitive, personalized, final-sale, or damaged-by-customer items.

After an approved return is received and inspected, the refund is issued to the original payment method. Your bank or provider may need additional time to post it.

Email service@valdermere.com or call +86 135 3084 4018. Service hours are 8:00 AM – 10:00 PM Daily.